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How to Deal a Debit Card If It’s Lost

By Isny Dewi R

27 August 2019

How to handle a lost debit card.

Who doesn't worry if you find out your debit card is lost? However, panic is not always good, there are some things you must do immediately so that the money in your account remains safe even though you don’t know where your debit card is. Here's how to handle a lost debit card.

1. Check Your m-Banking
Many banks offer apps that do more than just help you complete mobile check deposits and monitor your transactions. Some banking app have a feature where you can control debit card activity. If your debit card is lost or stolen, simply turn your card off, then contact customer service to get a replacement card. Also, report any suspicious activity from your account to the customer service representative.

2. Call Your Bank Immediately
Whether you have an app that allows you to cancel your card or not, you should probably call your bank. The customer service number usually listed on a bank’s website or on your bank statement, and speak with a representative. In some cases, there may be an automated system that helps you cancel your debit card. Simply enter your account information, state the reason for canceling your card, and answer a few security questions and it can be as simple as that.

If you have any concerns or questions about your account like recurring transfers and fraudulent purchases, select the option to speak with someone instead. You can also go to the bank in person, but that’s not exactly the most efficient option.

3. Cancel Automatic Payments
If you have recurring payments attached to your debit card, you’ll need to cancel these so your subscriptions or memberships stay current. Call the retailer in question’s customer service to make sure your payments are cancelled. Once you do that, call your bank again and tell them you’ve revoked authorization for the company to take recurring transfers from your account.

4. Monitor Your Bank Account
Once you cancel your debit card, write down a confirmation number and the customer representative’s name (if applicable) in case you any problems arise. Also, make sure to monitor your account carefully for any fraudulent transactions.

5. Follow up in Writing
You can also following up a request to cancel a debit card in writing. In a letter to your bank, include when your card went missing, when you reported the loss, and your debit card number. If you’ve reported fraudulent transactions, make sure to include that in the letter as well.

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