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How to Report Spam Messages

By Isny Dewi R

23 November 2020

BRTI provides complaint service for people who want to report spam messages, whether fraudulent, loan offers, investment, or other things that are considered annoying.

Photo source: Pixabay
 
 
Are you annoyed because you often get spam messages? If so, then you should try to report them to the Indonesian Telecommunication Regulatory Agency (BRTI). This agency under the Ministry of Communication and Information Technology will follow up this to the cellular operator concerned.
 
BRTI provides complaint service for people who want to report spam messages, whether fraudulent, loan offers, investment, or other things that are considered annoying. If you want to provide a report, the following is the flow of handling that is reported from the official website of Ministry of Communication and Information Technology.
 
  • Open the official website of BRTI layanan.kominfo.go.id/microsite/UHAN-brti. Before making a complaint, you as a informant are asked to record the conversation and / or capture the message, as well as phone number of the caller and / or sender of the message.
 
  • You are required to fill in your personal data, like name, email address and cell phone number. You are asked to select Complaint in the Complaint or Information column, then write the content of the complaint. After that, click "Start Chat" button.
 
  • You will be served by a Help Desk Officer and asked to attach proof of recorded conversations and / or photos of messages that are indicated as spam or fraud.
 
  • Help Desk staff will verify and analyze the conversations and / or messages that have been sent.
 
  • Help Desk staff will generate report tickets into the SMART PPI system and send notification messages in the form of e-mails to the relevant telecommunication service provider requesting that the cell phone number (MSISDN) of the spam caller and / or sender of spam messages be blocked.
 
  • Telecommunication service provider will open and follow up report contained in the SMART PPI system by blocking cell phone number (MSISDN) of callers and / or senders of messages indicated to be fraudulent within 1 X 24 hours.
 
  • Telecommunication service provider is required to notify BRTI regarding customer complaint that have been followed up or resolved to the SMART PPI system.
 
  • In blocking of cell phone numbers (MSISDN) which is not related to fraud, blocking of cell phone numbers (MSISDN) of the caller and / or sender of messages can be opened after clarification and / or verification can be accounted for which is submitted to BRTI in accordance with the provisions of the legislation.

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