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During the current COVID-19 pandemic, many people prefer to use apps to order food or drinks, because it can be done from home without having to visit the outlet. Especially in Jakarta, which is currently re-implementing the large-scale social restrictions, so restaurants are only allowed to accept orders for take away.
This situation encourages business actors to carry out any kind of innovations. One of them is Jiwa Group, which recently released Jiwa+ app to make it easier for #temansejiwa (a call for Janji Jiwa customers) who want to order Jiwa Group products through pick up or delivery method. This app can be downloaded on Play Store and App Store.
"Pick up method allows every #temansejiwa to place an order without queuing at the nearest Jilid (Janji Jiwa outlet) and take orders according to what time they want and are cashless," said Billy Kurniawan, CEO of Jiwa Group, as quoted by Bisnis.com. Meanwhile, for delivery method supported by GoSend allows every #temansejiwa to place an order by delivery to a specified location.
With GPS (Global Positioning System) technology, this app can help #temansejiwa in finding the closest Jilid to the location #temansejiwa are. Meanwhile, to simplify the payment process, #temansejiwa can use credit card, OVO, GoPay, and ShopeePay as cashless payment methods.
“The most benefit from Jiwa + apart from efficiency and effectiveness is a customer experience with fun and easy to use concept that makes #temansejiwa interaction with the brand even closer. Through Jiwa + app, #temansejiwa can get many of the best offers every day," he added.
Gerry Narayan, CTO of Jiwa Group, added that there are a number of features that complement Jiwa + app, those are subscription and deals.
"With this feature, #temansejiwa can buy subscription vouchers that make every Janji Jiwa coffee and Jiwa toast connoisseurs more economical, while Deals is a feature that offers different promos every day," explained Gerry.
This app is also equipped with Jiwa Points feature which can be obtained through cashback from every transaction or promo used. These Jiwa Points can be collected and exchanged for a cup of coffee or toast.
In addition, there is also Membership feature, where #temansejiwa who register their personal data with Jiwa+ will get Membership level. The higher the level you have, the more cashback you will get. To reach the highest level, #temansejiwa can complete the existing mission.