People made decision to start online business due to large-scale social restrictions. They decided to run common businesses with small investment, from food, pharmacy to laundry to make money during this difficult time. Here are small tips for those who trying their luck through online business.
Jason Gozali, founder of Investor Muda revealed the most important factor to run an online business is capability identify how to fulfil customers wants using proper marketing tools and techniques including social media and marketplace.
Besides focusing on promotion (marketing) techniques, as seller you need to working closely to eliminate defects from all incoming parts. In other words, quality is important for a business to satisfying customers to ensure they will continue buy from you in the future. Starts from simplest thing like packaging. Even there is a proverb don’t judge a book by its cover, in reality people indeed judging a product from its packaging.
Along with packaging, interesting photos or videos can attract more attention than regular text content can. If your potential customers find the content that makes them interest it means more opportunities to get their eyes on your brand. Find most basic product photography tips you can learn and do easily at home as one of best ways to promote all and newest products.
3. Communication with Customers
Provide the best customer service to motivate loyal repeat customers to buy more in the future. You have to know how to position yourself as customers to know what exactly they need and expectations. For example, questions about your products, you don’t have to wait for a customer to ask before yourself, you can ask open-ended question as smooth as possible. Try to always give fast, honest, and informative replies.