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The World Health Organization or WHO recently released a chatbot feature on Facebook Messenger to combat hoaxes or misinformation about COVID-19. This step continues the effort of WHO, which launched WhatsApp chatbot account in March 2020.
“This messaging service provides the latest news and information on coronavirus including details on symptoms and how people can protect themselves and others.," the WHO wrote on its official website.
Apart from that, this service also provides situation reports and real-time statistics to help government decision-makers protect the health of their populations. With chatbots on WhatsApp and Facebook Messenger and other communication channels, WHO has the potential to reach 4.2 billion people worldwide.
The service can be accessed by WHO official Facebook page by selecting "Send Message". Meanwhile, for WhatsApp chatbot can be accessed a link that opens a conversation on WhatsApp. Users can simply type "hi" to activate the conversation, prompting a menu of options that can help answer their questions about COVID-19.
“WHO’s aim is to reach as many people as possible with reliable health information through innovative digital technology. Information is powerful and can help save lives during this pandemic,” said Dr Tedros Adhanom Ghebreyesus, quoted from WHO official website.
After using WHO chatbot, users will receive the latest news and information directly from WHO. Users will also get accurate information on how to protect themselves and test people's knowledge about the coronavirus by interactive quizzes to help solve myths. Another purpose of this service is to fight misinformation.